Privacy Policy

Privacy Policy

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Introduction

At Impress Solutions Pty Ltd ("we," "us," or "our"), located at 7 Breckell Court, Slade Point, QLD 4740, Australia, we are committed to protecting the privacy and personal information of our clients, employees, and website visitors. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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2. What Information We Collect

We may collect and hold the following types of personal information:

• Identity and Contact Information: Name, address, email address, phone number, and other contact details.
• Business-Related Information: Details related to your role, company, or industry, including safety consulting requirements or project details.
• Website Usage Data: Information about how you interact with our website, such as IP address, browser type, device information, and pages visited (subject to our cookie policy, if applicable).
• Sensitive Information: In limited cases, we may collect sensitive information (e.g., health information for safety compliance purposes), but only with your explicit consent or where required by law.
• Other Information: Any additional information you voluntarily provide, such as feedback, inquiries, or responses to surveys.
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3. How We Collect Information

We collect personal information through:

• Direct Interactions: When you contact us via phone (1300 024 482), email (admin@impresssolutions.com.au), or in-person consultations.
• Website Forms: Through inquiry forms, contact forms, or other online submissions on impresssolutions.com.au.
• Business Activities: During the provision of safety consulting services, audits, or critical risk management solutions.
• Automated Technologies: If our website uses cookies or analytics tools, we may collect usage data (you will be notified of cookie usage, if applicable).
• Third Parties: From clients, partners, or subcontractors, where relevant to our services and permitted by law.
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4. Why We Collect Information

We collect and use personal information for the following purposes:

• To provide and improve our safety consulting, critical risk management, and AI-driven solutions.
• To respond to inquiries, process requests, or communicate with you about our services.
• To comply with legal and regulatory obligations, including workplace safety laws.
• To manage our business relationships, including invoicing, contracts, and client support.
• To enhance our website functionality and user experience (if applicable).
• To send marketing communications, such as newsletters or updates, where you have opted in (you may unsubscribe at any time).
• For other purposes, with your consent or as permitted by law.
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5. Disclosure of Personal Information

We may disclose your personal information to:

• Service Providers: Third parties who assist us in delivering services, such as IT providers, cloud storage services, or subcontractors, subject to strict confidentiality agreements.
• Business Partners: Where necessary to fulfil a service (e.g., collaborating with a client’s safety team), with your consent or as permitted by law.
• Legal Authorities: When required to comply with legal obligations, court orders, or regulatory requirements.
• Other Parties: With your explicit consent or where permitted under the Privacy Act 1988.
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6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Physical Security: Secure storage of physical records at our premises (7 Breckell Court, Slade Point, QLD 4740).
• Digital Security: Use of encryption, firewalls, and password-protected systems for electronic data.
• Access Controls: Limiting access to personal information to authorised personnel only.
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7. Accessing and Correcting Your Information

Under the Privacy Act 1988, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate, incomplete, or outdated information.
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8. Complaints

If you believe we have breached your privacy rights, you may lodge a complaint by contacting us at:

• Email: admin@impresssolutions.com.au
• Phone: 1300 024 482
• Post: 7 Breckell Court, Slade Point, QLD 4740, Australia
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9. Cookies and Website Tracking

If our website (impresssolutions.com.au) uses cookies or similar technologies, we will notify you via a cookie banner and provide an option to manage your preferences. Our website may collect anonymised data for analytics purposes to improve user experience. You can disable cookies through your browser settings, though this may affect website functionality.
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10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website (impresssolutions.com.au) with the revised "Last Updated" date. We encourage you to review it periodically.
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11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Impress Solutions Pty Ltd
Address: 7 Breckell Court, Slade Point, QLD 4740, Australia
Phone: 1300 024 482
Email: admin@impresssolutions.com.au

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